TaxEngine is dedicated to the privacy of our users. TaxEngine is an IRS Authorized E-file provider and adheres to and exceeds the privacy policy of the IRS and state taxation agencies.
TaxEngine.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. This privacy statement covers the site www.TaxEngine.com. Because this Web site wants to demonstrate its commitment to our users' privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If users have questions or concerns regarding this statement, they should first contact TaxEngine Privacy Specialist at Privacy-Specialist@tax-engine.com. If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php). TRUSTe will serve as a liaison with the Web site to resolve users concerns.
Tax-Engine.com Inc. is the sole owner of the information collected on TaxEngine.com. Tax-Engine.com Inc. collects information from our users through an income tax return preparation interface. Any information collected is used to accurately prepare and calculate federal and state income tax returns and to electronically file those returns to the IRS and state taxation agencies. This information is extremely confidential and is securely protected. If the user chooses to pay for TaxEngine services with their credit card this information is collected for billing purposes only. If we have trouble processing an order, the information is used to contact the user.
When TaxEngine.com collects information, we tell you, or it will be clear, how we will use that information. At any time you can request that TaxEngine.com cease contact with you and that request will be honored. You can e-mail the TaxEngine.com support staff at customer-help@tax-engine.com with your request to cease contact.
Once a tax return has been filed and accepted by the IRS the information on that return cannot be updated by law. If the tax return was incomplete or incorrect when originally filed to the IRS the return can be amended and re-filed to the IRS.
A cookie is a piece of data stored on the user's computer tied to information about the user. We use cookies. For the cookie, once users select to "log out" or close the browser, the cookie simply terminates. Cookies are used on TaxEngine.com to tie each user's tax return entries to that user. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. The IRS requires that tax returns electronically filed through an online website include the originating IP address in order to prevent fraud. TaxEngine collects IP addresses which are tied to personally identifiable information.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Tax-Engine.com Inc. shares Web site usage information about users with the IRS as required to be listed as an IRS approved e-file partner. Tax-Engine.com Inc. shares only the number of users that clicked on the TaxEngine.com link on the IRS website. This information is limited to aggregate statistics and does not include personally identifiable information.
Tax-Engine.com Inc. transmits electronically filed tax returns to the IRS for approval. The information transmitted to the IRS contains all the information a user has entered to prepare and file a personal income tax return.
Tax-Engine.com Inc. transmits electronically filed tax returns to state taxation agencies for approval. Information transmitted to a state taxation agency contains all the information a user enters to prepare and file a state personal income tax return.
If a user request a "Bank Product" such as a Refund Anticipation Loan (RAL) or Refund Transfer (RT). We share necessary information with Santa Barbara Bank and Trust in order for the user's request to be filled.
TaxEngine.com is sponsored by a select group of affiliates. Affiliate sponsors are not given any personally identifiable information about users that come from the affiliate sponsor site to the TaxEngine.com site. Tax-Engine.com Inc. shares only the number of users that clicked on the TaxEngine.com link from each individual affiliate sponsor site. This privacy policy applies to users as long as they are on the TaxEngine.com site but does not apply to users when they are on the affiliate sponsor's site.
In the event Tax-Engine.com Inc. goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' email addresses and names will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner materially different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
This Web site contains links to other sites. Please be aware that we, Tax-Engine.com Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Please be aware that we, Tax-Engine.com Inc., are not responsible for the privacy practices of our affiliate sponsor sites.
This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. TaxEngine does not store credit card numbers.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added; our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment behind a locked cage in a locked facility.
If users have any questions about the security at our Web site, users can send an email to Privacy-Specialist@tax-engine.com
In order for this Web site to properly fulfill its obligation to users it is necessary for us to supplement the information we receive with information from 3rd party sources. For instance, to prevent fraud we authenticate some or all of a user's information with government and private party databases. This is done internally.
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done at the Tax Center or by emailing our Customer Support at customer-help@tax-engine.com.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
If users have any questions or suggestions regarding our privacy policy, please contact us at: Privacy-Specialist@tax-engine.com or Privacy Specialist, Tax-Engine.com, Inc., 1265 Sportsplex Drive, Kaysville, UT 84037.